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for sales & advice call:

0843 2898 192  or 01926 485038

Lines open Monday to Friday 9am to 5pm

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Delivery & Returns

Delivery

Crystal Parade delivers to over 30 countries including Australia, New Zealand & USA.  Our service is fast, efficient and hassle-free and we are renowned for the speed with which we process and deliver our customers orders.  For instance, all orders received Monday to Friday before 3pm are dispatched the same day*. Receiving your goods couldn’t be easier, once you have selected the products you want to purchase and have completed your transaction, your order then makes its way to our customer services team to be prepped.   Our friendly team then make sure your parcel is beautifully wrapped, packed and dispatched so that it arrives with you safe and sound.   

*exceptions are when there is a stock, payment or delivery issue. In any of these cases one of our friendly team will always contact you.

 

UK Standard Delivery

FREE Standard Delivery for orders over £75

Price:                           £1.95 (Orders Under £30)

                                    £3.95 (Orders Over £31)

Delivery Time:                1 – 3 working days

Carrier:                          Royal Mail
(nb: Free Delivery offer does not run in conjunction with other discounts - please see our terms & conditions).

 


Recorded Standard Delivery

Price:                           £5.95

Delivery Time:               2 – 5 working days

Carrier:                        Royal Mail
This service includes a tracking number and you will be able to track the order on the Royal Mail website. www.royalmail.com. Please note that Royal Mail can take up to 7 working days to deliver in some instances, depending on location.

 


Next Day Delivery

Price:                           £7.95

Delivery Time:              Next Working Day

Carrier:                        Royal Mail
When you place your order before 3pm in the UK, you will receive your order before 1pm the next working day, excluding bank holidays and weekends.  Orders placed after close of business on Friday or during the weekend (Friday after 5pm, Saturday & Sunday) will be dispatched on Monday.  This service includes a tracking number and a signature will be required upon receipt. 

 

Saturday Guaranteed Delivery

Price:                           £12.25

Delivery Time:              Saturday Delivery

Carrier:                        Royal Mail

When you place your order before 3.00pm in the UK on a Friday, you will receive your order on the Saturday, excluding bank holidays.  Orders placed after close of business on Friday or during the weekend (Friday after 5pm, Saturday & Sunday) will be dispatched on Monday.  This service includes a tracking number and a signature will be required upon receipt. 

 


European Delivery (includes Southern Ireland)

Price:                           £7.95

Delivery Time:               3 – 5 working days

Carrier:                        Royal Mail
Orders to Europe will be received within 3-5 working days from the date of dispatch. This excludes weekends and Bank holidays.  This is not a guaranteed service and orders can take up to 15 working days, depending on location.  Delivery will vary depending on the speed of the local in country postal services. This service includes a tracking number, is traced and a signature will be required upon receipt.

 

International Delivery (includes non EU, USA, Rest of World - £12.99

Price:                           £12.95

Delivery Time:               5 - 10 working days

Carrier:                        Royal Mail
Orders to the rest of the world will be received within 5-10 working days from the dispatch date; this excludes weekends and Bank holidays.  This is not a guaranteed service and orders can take up to 15 working days in some instances, depending on location. Delivery will vary depending on the speed of the local in country postal services. This service includes a tracking number, is traced and a signature will be required upon receipt.

 

UK Courier Delivery

Price:                           £7.95

Delivery Time:               1 – 2 working days

Carrier:                        DPD/Yodel/DHL/UPS/Parcel Force

UK courier orders need to be placed by 12noon to meet next day delivery timescales. This service includes a tracking number, is traced and a signature will be required upon receipt.  

 

Customer Collection

Price:                           FREE

Customer collections are welcome. Please telephone the office in advance to arrange collection.

 


Additional Delivery Information

Crystal Parade aims to dispatch all our orders within 24 hours.  Any orders placed after 3pm on a Friday will usually be processed and dispatched on the following Monday.  However, in some cases this may vary.

Orders placed from outside the EU will not be charged VAT and may incur import duty and taxes.  For more information on customs charges please contact your local customs office.  Crystal Parade is unable to refund any custom fees and has no control over any such charges.

 


Returns

If in the unlikely event you wish to return the goods you have purchased from Crystal Parade, please notify us in writing within 2 days of receipt of the goods and make the return within 7 days of the purchase date.  

*Please note the following conditions 

  • Goods must be returned to Crystal Parade in their original packaging, unopened and in a saleable condition. We are unable to accept or refund any returns for goods which have been opened.
  • Goods must be returned in a securely packaged, padded envelope via an insurable, traceable method such as Royal Mail recorded delivery. Crystal Parade will not be liable for items which go missing.
  • Crystal Parade is not liable for refunding postage costs, unless the error is on our side.
  • Return carriage costs are the customer’s responsibility, unless the error is on our side.
  • A handling fee of 50% is levied on all returns except where it can be proved that Crystal Parade has made an order error.
  • All returns must be accompanied with a copy of the invoice, together with the customers full name, address & telephone number.
  • Fabrics and Trimmings:
    • We are unable to offer a refund or exchange on products that are cut to a specified length. These include cut length fabrics, cut length dress fabrics, feathers, fringe, ribbon, binding, borders and other trimmings. This does not affect your statutory rights
    • We cannot issue refunds or exchanges on any item from our Trimmings range as these are cut to order.

Please return the goods to us at:

Crystal Parade
Unit E4
Holly Farm Business Park
Honiley
Warwickshire
CV8 1NP
United Kingdom

Once we are in receipt of the goods, we will aim to process credit notes, exchanges and refunds within 7 working days.

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